Terms & Conditions

Pakketo.com is an online exhibition store of furniture and home furnishing products via the Internet, of the Greek Private Company "PAKKETO I.K.E", located in Nea Magnesia, Thessaloniki, Greece (Tax ID: 800749270 / D.O.Y. Ionia Thessaloniki / GEMI NUMBER 139499904000.). Before you enter the online store and browse our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the Pakketo online store, located at www.pakketo.com

Make sure that you agree to the below terms and conditions because any transaction with us through the above website www.pakketo.com is covered by the following terms and conditions and your transaction with us implies your acceptance of these terms.

• TERMS AND CONDITIONS

  
  

  PAKKETO IKE reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. PAKKETO IKE undertakes to inform users of any modifications and any changes through the website of this e-shop. It is clarified that the change of terms does not include orders that you have already placed.

  
  

• INFORMATION PROVIDED & PRODUCTS

  
  

  PAKKETO is committed to the completeness and validity of the information provided on its website www.pakketo.com, both in terms of the existence of the essential characteristics described for each product available. As well as the accuracy of the information provided by the Pakketo online store, without prejudice to any technical or typographical errors, that have escaped attention or have occurred unintentionally or due to any interruptions in the operation of the website for reasons of force majeure.

  
  

• LIMITATION OF LIABILITY

  
  

  PAKKETO guarantees the timely notification of the consumers of their unavailability. The PAKKETO online store is not responsible for any technical problems that may occur to users when they attempt to access the website and during the course of this they are related to the operation or compatibility of their own infrastructure with the use of the website. Also, PAKKETO has no responsibility for acts or defaults of third parties and in particular unauthorized interventions of third parties in products and / or services and / or information available through this website.

  
  

• INTELLECTUAL PROPERTY RIGHTS

  
  

  The website www.pakketo.com is the official website of the company PAKKETO I.K.E. All the content of the web pages, posted by PAKKETO, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of PAKKETO and are protected according to the relevant provisions of Greek law, European law and international conventions. The names, images, logos and distinctive features that represent PAKKETO and/or its online store and/or third parties contracted with them as well as their products or services are exclusive trademarks and distinctive features of PAKKETO and/or www.pakketo.com and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.

  In any case, their appearance and display on the www.pakketo.com web pages should not in any way be construed as a transfer or assignment of a license or right to use them.

  
  

• USER OBLIGATIONS

  
  

  The users of the websites www.pakketo. com and the online store of PAKKETO agree that they will not use them for sending, publishing, e-mailing or otherwise transmitting any content that is illegal, harmful, threatening, abusive, insulting, annoying, slanderous, defamatory, vulgar, obscene, libelous, invasive of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, is likely to cause harm to minors in any way, is not entitled to be transmitted under the law or under contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party; contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or prevent the operation of any software or computer hardware; intentionally or unintentionally violates applicable Greek legislation and its provisions, may harass third parties in any way and any content used to collect or store personal data of users.

  
  

• SAFETY

  
  

  PAKKETO recognizes the importance of the security of your Personal Data and your electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum security. All information related to your personal data and transactions is secure and confidential. The security of pakketo.com Online Shop is achieved by the following methods:

  
  

  Customer Identification

  
  

  The codes used to identify you are two: the Login Code (e-email or username) and the Personal Secret Security Code (password), which each time you enter them provide you with access to your personal information in complete security.

  
  

  You are given the opportunity to change your Personal Security Password and e-mail address as often as you wish. The only person who has access to your information is you through the above passwords and you are solely responsible for maintaining its secrecy and concealment from third parties. In case of loss or leakage, you must immediately notify us, otherwise the PAKKETO online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password regularly and avoid using the same and easily traceable passwords (e.g. date of birth). We also recommend that you use not only letters and numbers but also symbols and password creation.

  
  

  Ensuring the confidentiality of the transfer of your Personal Data

  
  

  To ensure the confidentiality of data transfer, we use the SSL-128bit encryption protocol. The system has been certified by Verisign, a company specializing in transaction security.

  
  

  Controlled Access (firewall)

  
  

  Access to systems is controlled by a firewall, which allows the use of specific services by customers/users while prohibiting access to systems and databases containing confidential company data and information.

  
  

  Encryption

  
  

  PAKKETO's system first decrypts the information received using the same key (predefined at the beginning of your connection to the service) and then processes it. PAKKETO systems send you information following the same encryption process.

  
  

  Wherever on the site you enter personal data (passwords, addresses, phone numbers, credit cards, etc.) there is 128-bit SSL encryption.

  
  

  Encryption is essentially a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key. When ordering and if the user/customer has logged in with his username and personal password to the PAKKETO online store, all communication between your computer and PAKKETO's systems is encrypted using a 128bits key. That is, every time you send information to the system, your browser first encrypts it using a 128 bits key and then sends it to the system.

  
  

  PAKKETO's system first decrypts the information it receives using the same key (predefined when you start your connection to the service) and then processes it. PAKKETO systems send you information following the same encryption process.

  
  

  Confidentiality of Transactions

  
  

  The observance of confidentiality is self-evident. The same basic principles that govern traditional transactions apply to e-commerce. All information transmitted by the user/member to PAKKETO is confidential and PAKKETO has taken all necessary measures to ensure that it is only used to the extent necessary in the context of the services provided. Some of the measures taken are the following:

  
  

  Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.

  
  

  PAKKETO does not disclose customer and transaction information unless it has written authorization from you or it is required by a court order or decision of another public authority.

  
  

  In case PAKKETO uses third parties to support its systems, it takes care to ensure confidentiality.

  
  

  Without prejudice to the provisions of Chapter 7 of the present, concerning Personal Data, you may request any data held about you as well as its correction in case you can document the existence of an error.

  
  

  For your own security, you should also treat all information provided through the Service as confidential and confidential and not make any disclosure to third parties.

  
  

• PROTECTION OF PERSONAL DATA

  
  

  The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any specific national and European legislation for certain sectors, the applicable Greek legislation on the protection of personal data, as well as on the protection of personal data and privacy in the electronic communications sector (Law 3471/2006 , as amended) and the decisions of the Personal Data Protection Authority (PDA). Any personal data that you declare anywhere on the pages and services of the websites www.pakketo.com, are kept exclusively and only for reasons relating to your transactions with us, the improvement of the services provided and to ensure the operation of the respective service and may not be used by any third party (except where provided by law to the competent authorities only).

  
  

  In any case, the employees of PAKKETO who have access to your personal data are specific and the unauthorized access to your personal data is prohibited. Every reasonable measure has been taken to secure your data. Your personal data in extremely rare and special cases may also be disclosed to PAKKETO's affiliated companies in order to support, promote and perform your business relationship with us, but always under conditions that fully ensure that your personal data is not subject to any unlawful processing.

  
  

  At any time, the user reserves the right to inform or object to the further processing of his/her data in accordance with the applicable legislation on the protection of personal data.

  
  

  The operation of the shop is governed by the use of the applicable Code of Conduct. For more Information click HERE

  
  

• MINIMUM SHIPPING COST & DELIVERY CHARGES

  
  

  The minimum shipping cost per order is 5€. You can pay your order by cash on delivery only and if your order is sent by courier, the cash on delivery service is free of charge.

  
  

• RIGHT OF RETURN

  
  

  If you wish to return a product or part of your order you must notify us in writing via the contact form or by calling our customer service department at 2311230040. You must make this decision within 14 calendar days from the date of delivery of the order. If the reason you wish to return the product is due to a defect you must inform us immediately within 48 hours and also email us a photo of the defect at info@pakketo.com. Please be aware that this is not done in bad faith on your part. The photos help us to communicate with our suppliers and also to solve any quality issues that arise faster. In these cases a photo of the item is the best solution. If the reason for the return is a defect or damage during transport, the return costs are borne by pakketo company if the shipment was undertaken by pakketo's partner transport company. However, if the order was shipped by the customer with a transport company of his choice, pakketo is not responsible for any damage or defects suffered by the product(s) during transport. In case you wish to return the product or products ordered for some other reason e.g. you are not satisfied with the quality, colour etc. then the shipping costs of returning the product are not covered by Pakketo company and are borne by the customer. The returned money does not include original shipping costs.

  
  

  The refund of the price for any reason will be made no later than fourteen (14) working days from the moment the COMPANY approved the request and received the possible return of the goods.

  Also, products which are listed as made to order, are not returnable.

  
  

  Necessary conditions for the return of products:

  
  
  1. The product has not been used
  2. The product is accompanied by its original packaging and all its contents.
  3. For items that have special factory packaging, the packaging must not be tampered with or damaged.
  4. Any labels or brand markings, etc., which the products may have on them must not have been removed
  5. In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts
  
  

• ORDER CANCELLATION

  
  

  Without limiting the provisions of Article 9, the cancellation of the order can be made in the following cases: before the order is completed, during the online order process you can "back" and remove the quantities of products from your cart by clicking on the button "delete" products. If the online order has been completed but the product has not yet been shipped you can call 2311230040 and one of our representatives will take over the cancellation of your order. Once the product has been received, please call us at 2311230040 or contact us via the website email form, explaining the reason why you wish to cancel the order. One of our associates will assist you immediately and inform you of your options. In case your order has already been invoiced and you wish to cancel it then contact the Customer Service Department at 2311230040 and provide your order details. Also once the order has been invoiced and has now been scheduled for delivery, the shipping and return shipping costs are the responsibility of the customer.

  
  

• RIGHT TO ELECTRONIC DISPUTE RESOLUTION

  
  

  In accordance with Directive 2013/11/EC, which was incorporated in Greece by means of Directive 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she can initiate the ADR procedure through the single pan-European platform for the electronic dispute resolution (EDR platform) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage